FAQ
FOR BUYERS
Are there any shipping costs?
All orders are shipped free of charge across the entire USA (except US territories, possessions and protectorates), and they also include insurance coverage. You can shop with confidence, knowing that your items are protected during transit.
Additional shipping costs may apply in case of international deliveries.
How long does shipping take?
RAREFURBISHED serves as a fulfillment and delivery service for items sold by a carefully curated selection of USA-based sellers on our marketplace. White glove shipping times typically range from 1 to 4 weeks.
How do you process payments?
Payments are processed via Stripe. Neither RAREFURBISHED nor the sellers see or keep record of any sensitive payment information.
FOR SELLERS
How are RAREFURBISHED fees charged and what is included?
What is included in our service fee?
Our service fee encompasses a range of services to make selling easier for you:
- Listing Assistance: We take care of listing your product. Just provide us with the raw data and images, and we'll handle the editing and uploading after your approval.
- Buyer Communication: You won't have to worry about answering buyer questions; we manage buyer communication on your behalf.
- Payment Processing: We process payments through Stripe and transfer your funds to your bank account within 5-15 working days after the buyer receives their item(s).
- Courier Coordination: We arrange courier services, including collection and delivery, making the selling process seamless.
- US Shipping and Insurance: We cover the shipping cost to every US state (except US territories, possessions, protectorates and international shipping) and provide full shipping insurance.
How is the service fee charged?
When you list an item on RAREFURBISHED.com, we add our fee to the listing price. The buyer pays our fee in addition to the listing price, and we transfer the remaining amount to your bank account after successful delivery.
Example:
If you list a dresser for $1,000, we add our $250 fee. The buyer pays a total of $1,250.
(!) Please note that our fees are calculated on a case by case basis and will change in case of different size and weight products. Our fee includes delivery costs, so there are no additional delivery charges for buyers on our platform. We automatically deduct all fees once the payment and delivery are successful.
How are payments processed and when do I get my payments?
Payment Processing: We process payments through Stripe and transfer your funds to your bank account within 5-15 working days after the buyer receives their item(s).
We'll always let you know via email notifications on the status and expected payout of funds.
How can I become a seller at RAREFURBISHED?
At RAREFURBISHED, we feature a carefully curated selection of sellers, known as REFURBISHERS, who can list their items.
We always welcome those interested in listing on RAREFURBISHED. If you believe that your refurbished items or furniture pieces would make a great addition to our offerings, please don't hesitate to contact us at info@rarefurbished.com, so our team can evaluate your request.
REFURBISHED TREASURES FOR YOUR HOME
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RAREFURBISHED is a marketplace for unique refurbished furniture. It’s home to a selection of special, extraordinary treasures. In a time of growing environmental awareness, it’s our mission to help find a loving home for revived furniture items to make them one-of-a-kind jewels of your home.
We help our sellers turn their ideas into successful businesses. Our platform connects them with buyers looking for an alternative – something special with a human touch.
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